I was just chatting to a colleague (hi Michael *waves*) and we got discussing what I call the “reasonable test” and I figured it would be a good blog post.
We’ve all heard of job creep, whether it be through additional features and functionality or due to having to do numerous mock-ups for a client. Doing too much of this will cost you in both time and money, however you probably want to keep your client happy as you work tgether.
When this happens I apply what I call a reasonable test. Is it reasonable that I do the additional work for no additional fee? Is it reasonable that the client should be billed extra? What is a reasonable solution to this?
This litmus test has stood me in good stead over the years and ensured that everybody is happy and knows where they stand.