How Not to Treat Online Enquiries

This one is almost to dreadful to be true. After having the decency to email a company to let them know you won’t be going with their service you’re insulted by said company. Yup this happened to a couple in New Zealand:

They asked for a simple quote on the cost of a wedding marquee – but lovebirds Steve Hausman and Paula Brosnahan got a vicious email from the hire company describing their planned nuptials as “cheap, nasty and tacky”.

Of course the email has spread like wildfire and the company, The Great Marquee Company, has had to post a statement on their website. The owner Klaus Jorgensen has also sacked the person who wrote the email – his wife!

Really, you’d think people would know better. I suspect The Great Marquee Company is going to need some online reputation management real soon. ;)

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Keeping Out the Customers

Daz over at On SEO Pond writes a great post How many enquiries are you missing out on?

Sadly this happens far too often online too. How many times do you email a company and get no response? Or a response that takes 5 days. I can’t see the point of having a website if you don’t reply to enquiries or take your time in doing so?

Online your website and fast communication is how you are judged. What sort of impression are you making?

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